By accessing or using the Avernox platform ("Platform"), you agree to be bound by these Terms of Use ("Terms") and all applicable laws and regulations. These Terms apply to all users, visitors, and entities accessing or using the Platform in any capacity.
If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that entity to these Terms. If you do not accept these Terms, you are not authorised to access or use the Platform.
Avernox reserves the right to update these Terms at any time. Material changes will be communicated via email or a notice within the Platform. Your continued use of the Platform following notification of changes constitutes your acceptance of the updated Terms.
Avernox grants you a limited, non-exclusive, non-transferable right to access and use the Platform solely for your internal business operations, subject to your active subscription and compliance with these Terms. All rights not expressly granted are reserved.
You may not use the Platform to: (i) violate any applicable law, regulation, or third-party right; (ii) copy, modify, or distribute the Platform or its components without prior written authorisation; (iii) reverse engineer or attempt to extract the source code of the Platform; (iv) resell, sublicense, or provide access to any unauthorised third party; or (v) develop a competing product or service using the Platform or its data.
Avernox may suspend or terminate your access immediately if any prohibited use is detected.
The Platform is intended for legitimate commerce operations management. Users are expected to operate within the functionality provided by their subscription tier and to comply with all instructions, guidelines, and usage policies published by Avernox.
You are solely responsible for all activity occurring under your account, including that of any users you have invited or granted access. Any automated access, scraping, or programmatic use not expressly supported by Avernox's published API documentation is prohibited without prior written consent.
Avernox targets 99.9% uptime for all production environments and communicates scheduled maintenance at least 48 hours in advance. While we endeavour to ensure continuous availability, Avernox is not liable for service interruptions caused by circumstances outside our reasonable control, including third-party integration failures, network disruptions, or force majeure events.
Enterprise customers with dedicated SLA terms will have availability guarantees specified in their individual service agreements.
To access the Platform, you must register for an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify Avernox immediately at security@avernox.com of any unauthorised access or suspected security breach.
You may grant access to additional team members within your organisation, subject to the seat or access limits of your subscription plan. You must ensure that all users you authorise read and comply with these Terms. Avernox reserves the right to suspend accounts where there is evidence of unauthorised use, misrepresentation, or breach of these Terms.
Account credentials must not be shared between individuals. Each user must maintain their own secure login. Avernox will not be liable for any loss or damage arising from your failure to protect your account credentials or to revoke access for departed team members promptly.
Avernox processes personal and operational data on your behalf as part of the Platform's core functionality. By using the Platform, you acknowledge that Avernox acts as a data processor for any personal data submitted through your operations, and you act as the data controller. Your use of the Platform is also governed by Avernox's Privacy Policy, which is incorporated into these Terms by reference.
You retain full ownership of all data you input into the Platform. Avernox does not sell your data to third parties and will not use your operational data for any purpose other than delivering the Platform services, maintaining system performance, and fulfilling legal obligations.
Avernox applies industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular independent security audits. Enterprise customers may request a copy of Avernox's security documentation, penetration test reports, and a signed data processing agreement at any time.
To the maximum extent permitted by applicable law, Avernox's total liability to you for any claims arising under these Terms shall not exceed the total fees paid by you to Avernox in the twelve months immediately preceding the claim. In no event shall Avernox be liable for indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption — even if advised of the possibility of such damages.
The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. Avernox does not warrant that the Platform will meet your specific requirements, operate without interruption or error, or that defects will be corrected within any particular timeframe.
To the fullest extent permitted by law, Avernox disclaims all implied warranties, including any warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information — whether oral or written — obtained from Avernox or through the Platform shall create any warranty not expressly stated in these Terms.
Either party may terminate these Terms and your access to the Platform in accordance with your subscription agreement. Avernox may suspend or terminate your access immediately and without notice if you materially breach these Terms, fail to pay applicable fees, or engage in conduct that poses a risk to the Platform or other users.
Upon termination, your right to access the Platform ceases immediately. You may request a full export of your operational data within 30 days of termination. After this window, Avernox may delete your data in accordance with its data retention policy. Sections of these Terms that by their nature should survive termination — including intellectual property provisions, disclaimers, and limitations of liability — shall remain in effect.
These Terms are governed by the laws of the jurisdiction in which Avernox is incorporated, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation between the parties. If the dispute remains unresolved within 30 days of written notice, it shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect proprietary rights or prevent irreparable harm. For all legal enquiries or questions about these Terms, contact: legal@avernox.com.